BREXIT CONSEQUENCES ON UK SHIPPING - UPDATE (11/03/2021)
THIS ONLY CONCERNS DELIVERY TO UK. THIS DOES NOT AFFECT DELIVERY TO OTHER EUROPEAN COUNTRIES.
As the UK is now out of the EU from 01/01/21 SALTY CREW has made the following decisions as a consequence:
We will continue to ship orders to the UK but SALTY CREW orders must go through customs duty and this will delay your shipment.
Preparation of UK orders will take 2 to 3 working days and we are expecting the delivery to take 5 to 10 working days.
We are delivering DDP: which means that you will not pay any customs fees. The prices indicated on our website include all taxes.
For any order placed after 07/01/2021, our return policy has changed. SALTY CREW will still accept returns but will not offer free returns labels anymore. Customers must contact customer service by email to arrange a return and they will have to send goods at their own cost. Exchanges are no longer permitted - the customer will be refunded for the initial amount of their order.
We are sorry for any inconvenience this may cause.
Thank you for your understanding.
COVID-19 - REST OF EUROPE UPDATE (11/03/2021)
Our main warehouse in the Netherlands is fully operational and your orders are being prepared as usual with no delay. However please be aware that there might be some transit time delay and delivery restrictions specific to your country. Please keep this in mind.
Delivery with DPD : https://www.dpd.com/nl/en/parcel-alert/
Delivery with UPS: https://www.ups.com/fr/en/about/news/important-updates.page
Please note that the returns service via DPD parcel shops has been suspended in some parts of Europe. If there is no parcel shop open around you we will organize a home pick-up (via our forwarder DPD).
SALTY CREW EUROPE